Scale your online store without scaling your overhead.
Manage customer service, order fulfilment and product catalogues with a dedicated offshore eCommerce team.
Built for Retail & eCommerce
The growth of a retail or eCommerce business often outpaces its internal capacity to manage customer inquiries and backend data. Offshore eCommerce specialists provide crucial support across the digital supply chain, ensuring orders flow smoothly, products are merchandised correctly, and customers are kept happy.
How offshore support works in practice
Multichannel Customer Support
Handle customer inquiries across email, live chat and social media. Manage returns, track lost parcels and resolve disputes quickly.
Product Catalogue Management
Upload new products to Shopify or Magento, write SEO-friendly product descriptions, edit product images and ensure pricing is always accurate.
Order & Inventory Coordination
Process daily orders, liaise with 3PL providers or suppliers, and update inventory systems to prevent stockouts.
Common Roles
- eCommerce Customer Support
- Product Data Entry
- Order Fulfilment Admin
- Inventory Coordinator
- Graphic Designer
- Digital Marketing Assistant
Need a specific role not listed here? We scope and recruit based on your exact requirements.
Discuss Your NeedsThe relationship, made clear
You appoint us. We manage them.
You stay close to the work without being left to manage the offshore relationship alone.
Your appointment
Bridged Teams is your service provider
We support the engagement from candidate selection through to ongoing management.
Your direction
You direct the day-to-day work
Your offshore specialist works to your priorities, processes and daily instructions.
Our management
We manage the relationship
We coordinate payment and administration, support the engagement, provide performance support and coordination, and maintain ongoing communication.
You appoint us, we manage them, and you simply direct their day-to-day work.
ILLUSTRATIVE ROLE COST COMPARISON
A clearer way to think about the numbers.
The illustrative ranges below show a weekly view first, followed by monthly and annual equivalents. The Australian example is an illustrative gross wage including PAYG withholding tax and superannuation; the Philippines example is an all-inclusive engagement guide. For one team member, the difference can result in meaningful cost savings.
Australian role
AUD 1,620–2,310
Illustrative weekly gross wage
Includes PAYG withholding tax and superannuation
Illustrative monthly gross wage
AUD 7,000–10,000
Illustrative annual gross wage
AUD 84,000–120,000
Philippines-based role
AUD 390–620
Illustrative weekly gross fee example at 38 hours
Includes the specialist and Bridged Teams service fee
Illustrative monthly all-inclusive gross fee
AUD 1,700–2,700
Illustrative annual all-inclusive gross fee
AUD 20,400–32,400
Indicative difference / year
Based on the illustrative annual ranges above.
The all-inclusive range includes our ongoing service fee.
It covers the ongoing management and support behind your offshore specialist, including payment coordination and administration, specialist engagement and support, performance support and coordination, and relationship support throughout the engagement.
You appoint us, we manage them, and you simply direct their day-to-day work.
The Australian figure is an illustrative gross wage example, including PAYG withholding tax and superannuation. The Philippines figure is an illustrative all-inclusive engagement example. These figures are examples only and are not a quote, guarantee of savings, or financial or tax advice.
Actual all-inclusive pricing varies depending on the role, experience, skillset and working hours. A consultation is the right place to work through the details relevant to your situation.
Common Questions from Retail & eCommerce
Ready to build your offshore team?
Book a no-obligation consultation to discuss your operations and discover if an offshore strategy is right for your business.
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